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Customer Information

Delivery Policy
Delivery of all international orders will be by FeDex, DHL, DPD, TNT or Royalmail, and will be aimed to be delivered within 2-7 Days from order date.
It is our responsibility to provide paperwork for all products to our courier(s). Doing so will prevents holds, returns, additional fees, or other complications entering the destination country. Products are usually undervalued for shipping in order to reduce the insured amount and to minimize shipping costs. Should the product be valued higher by the destination customs authority it will be your responsibility to remit any outstanding amounts in the way of taxes and duties to your local government. It is the buyers responsibility to pay any resultant taxes, duties or brokerage fees.

Delivery of UK orders will be by Royal Mail Special Delivery Next day by 1pm, will be charged at point of sale as a Standard UK Delivery.

MILEAGE TOOLS ARE NOT SOLD FOR A ONE OFF USE. They are for professional use to fit many makes so please note can not be returned if do not work on your car. ALL MILEAGE TOOLS will incur minimum £50 cost & delivery both ways if returned no exceptions AND MUST NOT BE REGISTERED. Tools can only be registered once. When registered can not be returned.


Refunds and Returns Policy
In order to return an item you must obtain a Return Number. Email Us at info@newcastlecars.co.uk to obtain a return number. You may return any UNUSED, unopened product in its original condition, including original packaging within 7 days of you receiving the item and you will receive a full refund less shipping. PLEASE NOTE! No returns will be excepted for any items that have been used. Any shipping and customs costs incurred to send or return a product to us will not be refunded.
We require the following information to process your return. Note: Your return will not be processed if you do not provide ALL required information. Please note ALL MILEAGE CORRECTION TOOLS [any tool that can do mileage correction} will incur minimum £50 cost if returned no exceptions AND MUST NOT BE REGISTERED. Tools can only be registered once. When registered can not be returned
1. Return number.
2. Your full name and address.
3. Telephone number.
4. Email address.
5. Packing slip.
6. The original order confirmation number.
7. The reason for returning the product.

Return Address:
Newcastle Diagnostics
25 Cranwell Drive
Newcastle Upon Tyne
NE13 6AR
Please use recorded delivery.
We do not pay postage either way customer is liable for all postage costs.
OUR ORIGINAL POSTAGE COST will be deducted from any refund we make. PLUS MINIMUM £50 PER MILEAGE TOOL.

Any return package that has not been received by Newcastle Diagnostics and tracking number that cannot be provided will be the sole responsibility of the shipper.

Warranties

Hardware

All our tools and adapters carry a one year return to manufacturer (China) warranty. Any shipping and customs charges incurred will be the responsibility of buyer.

It is also stated on bottom of website on all pages on our website:
Please note ALL MILEAGE CORRECTION TOOLS will incur minimum £50 cost if returned no exceptions AND MUST NOT BE REGISTERED. Tools can only be registered once. When registered can not be returned only for repair. Also We are not responsible for any damage anyone does using any tool bought from us tho We are here to advise on repair the problem.

It is Stated on Mileage Correction tool adverts on our website:
BECAUSE ITEM IS DEDICATED FOR PROFESSIONAL USE ONLY AND TO WORK WITH MANY DIFFERENT VEHICLE MAKES THIS ITEM CAN NOT BE RETURNED IF DOES NOT FIT YOUR VEHICLE - IS NOT DEDICATED FOR ONE OFF OR PERSONAL USE!

Software

Software included within any of our tools, or bought individually to add to one of our tools is not guaranteed to work on every software variant of the vehicle that is being attempted to program. We update our software regularly, so you should wait until the unknown variant is added.